Researching care for a relative is rarely simple, and most of the questions only occur to you after the first phone call. This page is for that first conversation — not a sales call, just a chance to talk through your situation and find out what your options actually are.
What Happens When You Get in Touch
You tell us a bit about the situation — who needs care, what kind of support they need day to day, and what’s prompted you to look now. We’ll ask about funding too, since how care is paid for (self-funding, council funding, a Direct Payment, or NHS Continuing Healthcare) shapes what’s realistic. You’ll get a call back, usually within one working day, and a straight answer about whether we’re a good fit before anything else happens.
Why Families Choose Daisy
We’re a local, family-run agency based in Portsmouth. Tebby, our Staff Manager, is personally responsible for staff welfare, training, supervision and rostering — one person’s job, not something split across departments you never get to speak to. We don’t publish a generic price list because care costs depend on your specific situation, but we will walk you through exactly how a quote is built once we understand what you need.
Common Questions
Do I need to know exactly what care is needed before I call?
No. A lot of families get in touch before they’ve worked that out, which is exactly what the conversation is for. We’ll help you think through what kind of support actually makes sense.
Is the consultation really free, with no obligation?
Yes. It’s a conversation, not a commitment. If we’re not the right fit, or you’re not ready to decide, that’s a perfectly fine outcome.
I’m just gathering information for now — is it still worth getting in touch?
Yes. Plenty of people call us months before they need care to start, simply to understand what their options are and what to budget for. There’s no pressure to move faster than you’re ready to.